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Privacy Policy


  1. This APP Privacy Policy of AgCoTech Holdings Pty Ltd (ACT) is ACT’s official privacy policy as required by the Privacy Act 1988 (the “Act”) and the Australian Privacy Principles (the “APPs”) and it applies to all personal information about individuals collected by ACT.

    In this policy we explain how and why we collect personal information about individuals, how we use it, and what controls individuals have over our use of it.
  2. ACT is committed to complying with Commonwealth legislation (the Act and the APPs) that deals with how businesses may collect, hold and use personal information about individuals and to protecting and safeguarding individual’s privacy when they deal with us.

Collection of information

  1. Some information provided to us by clients and other parties might be considered private or personal. However, without such information we would not be able to carry on our business activities and provide our services. We will only collect such personal information if it is necessary for one of our functions or activities.
  2. Sensitive information is a subset of personal information and is defined as information or an opinion (which is also personal information) about an individual’s:
    • racial or ethnic origin;
    • political opinions;
    • membership of a political association;
    • religious beliefs or affiliations;
    • philosophical beliefs;
    • membership of a professional or trade association;
    • membership of a trade union;
    • sexual preferences or practices; criminal record; or
    • health information.
  3. Prior to the collection of sensitive information about individual clients, ACT will ensure that the individual is informed as to the reason for the collection of the sensitive information and that the individual has the capacity to understand and communicate their consent and that the consent is voluntarily given by the client.
  4. The kinds of personal and/or sensitive information that ACT may collect and hold in respect of individuals includes:
    • Names;
    • contact details, such as residential address, postal address, telephone number, facsimile number, mobile telephone number, email address;
    • age;
    • gender;
    • ethnicity;
    • nationality;
    • academic history;
    • employment history;
    • health information including: details of any mental conditions or disabilities; prescribed medications; medical conditions; prescribed therapies; assistance required; medical procedures; etc.
    • Medicare information;
    • financial information, including information about transactions and trading history with ACT;
    • information about credit history;
    • criminal history;
    • emergency contact details for a person not residing with the individual;
    • identification information, such as driver’s license numbers;
    • hobbies or interests or memberships in trade or professional associations;
    • personal and/or sensitive information relevant to any legal matter concerning the individual.
  5. In particular, personal information is collected in the following situations by ACT:
    • if an individual contacts ACT, we may keep a record of that communication or correspondence;
    • from forms filled out by people;
    • in face-to-face meetings/interviews;
    • from business cards provided to us by the individual;
    • telephone conversations and from third parties e. a report provided by a medical professional or a reference from another person
    • website visits;
      • when conducting certain types of transactions such as cheque or credit card purchases or refunds;
      • when an individual submits their contact details to be included on our mailing lists;
      • in the course of acting on behalf of clients and providing services to or for them.
  1. At or before the time the personal information about an individual is collected by us, we will take reasonable steps to ensure that the individual is made aware of who we are, the fact that the individual is able to gain access to the information held about the individual, the purpose of the collection, the type(s) of organizations to which we may usually disclose the information collected about the individual, any laws requiring the collection of the information and the main consequences if all or part of the information is not collected.
  2. We usually collect personal information about individuals directly from the individual. However, sometimes we may need to collect personal information about individuals from third parties for the purposes described below in this policy. The circumstances in which we may need to do this include, for example: where personal information is contained in an expert report for the purposes of assessing the production and/or offset needs of the client; meeting those needs or to assist us to locate or communicate with the individual. Generally speaking, collection of personal information about individuals from third parties will occur because it is necessary for us to do so in order to provide proper and appropriate services to our clients. In such circumstances where the information ACT may need to collect about an individual client is sensitive information, ACT will only collect such information with the express consent of the individual.

Use of information collected and disclosure of personal information to others

  1. We may use or disclose personal information held about an individual as permitted by law and for the business purposes for which it is collected (e.g. provision of our services, including administration of our services, notifications about changes to our services, record-keeping following termination of our services and technical maintenance) - that is, to carry on our business and provide services to our clients. We may also use such information about individuals for a purpose related to the primary purpose of collection (in the case of sensitive information, the related purpose must be directly related to the primary purpose) and where the individual would reasonably expect that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified at the time of collection of the information.
  2. ACT’s business purposes for which personal information is collected, used and disclosed may include:
    • providing services to our clients such as giving production advice, providing access to carbon offsets (by whatever name called) and a registry for tracking transactions of those offsets, and otherwise acting in on behalf of our clients;
      • managing our products and services or other relationships and arrangements, including processing receipts, payments and invoices;
      • assessing and monitoring the services we provide to our clients;
      • detecting and preventing fraud and other risks to us and our clients;
      • responding to inquiries about the services we offer;
      • understanding our clients' needs and developing and offering products and services to meet those needs;
      • researching and developing our products and services and maintaining and developing our systems and infrastructure (including undertaking testing);
      • dealing with complaints;
      • meeting legal and regulatory requirements including storage, backup and archiving electronically and physically. Various Australian laws may expressly require us to collect/and or disclose personal information about individuals , or we may need to do so in order to be able to comply with other obligations under those laws;
      • enforcing our rights, including undertaking debt collection
  1. In addition we are permitted to use or disclose personal information held about individuals:
    • where the individual has consented to and/or authorized the use or disclosure;
    • where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
    • where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
    • where such use or disclosure is required under or authorized by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
    • where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body;
    • where a client (being the individual or related to the individual) has requested a service to be provided by us and we are required to disclose the information to a third party in order to facilitate the provision of the service. In most, if not all cases, any such disclosure will be with the consent of the individual.
  1. Third parties to whom we may disclose personal information about individuals in accordance with ACT’s business purposes set out above may include:
    • Other ACT employees for the purposes of providing our services;
    • Experts in matters where it is necessary for us as part of our services to the clients to obtain an opinion from an expert or to engage an expert in the provision of our services to our clients;
    • ACT’s IT service providers;
    • regulatory bodies in Australia and overseas if necessary;
    • financial advisors;
    • participants in financial and payment systems, such as other banks, credit providers, and credit card associations;
    • Professional or Trade Associations - if an individual is a member of a professional or trade association, and that association has referred the individual to us for the provision of our services, we may disclose to such association the fact that we are acting for the individual in a matter in order to obtain any required documentation or information from the association so as to provide our services.
    Again, most disclosures to third parties will be with the consent and authority of the individual.

Anonymity and Pseudonymity

  1. Individuals have the option of dealing with ACT However, this only applies where is not impracticable for ACT to deal with individuals acting anonymously or under a pseudonym. For example, individuals making general enquiries of ACT may do so anonymously or under a pseudonym. However, if the dealing with ACT is for ACT to provide services and/or to enter into contractual relations then it is impractical for individuals to deal with ACT on an anonymous basis or under a pseudonym. ACT has a policy which requires new clients to provide proof of identity. This policy is to avoid identity fraud and to confirm identity and authority to a person to provide us with instructions, particularly where a client is not an individual.

Direct Marketing

  1. As part of ACT’s functions and business activities and to promote the services we can provide to our clients and other parties, ACT may use personal information that individuals have provided to ACT for the purposes of direct marketing. Direct marketing includes, but is not limited to, sending to our clients and other parties (including individuals) and/or contacting our clients (including individuals) in relation to promotions and information about ACT. Recipients of direct marketing are always able to opt out of receiving direct marketing communications by sending an email to ACT’s Privacy Officer at In any direct marketing communication we remind recipients of their right to opt out of receiving direct marketing communications.


  1. Our web site may contain links to other web sites and those third-party web sites may collect personal information about individuals. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. ACT encourages users to be aware when they leave our site to read the privacy statements of each and every web site irrespective of whether those websites collect personally identifiable information.

Security and storage

  1. ACT places a great importance on the security of all information associated with our clients and others who deal with us. All ACT employees are contractually required to respect the confidentiality of personal information and the privacy of individuals. We have security measures in place to protect against the loss, misuse and alteration of personal information under our control. ACT takes all reasonable steps to protect personal information that is under ACT’s control from misuse, interference, loss and/or unauthorised access, modification or disclosure. All personal information held is kept securely and that which is held electronically is held on secure servers in controlled facilities, in Australia and overseas.
  2. Personal information is de-identified or destroyed securely when no longer required by us and no longer required to be kept by us.
  3. ACT retains information provided to us including individuals’ contact and financial and transactional information to enable us to verify transactions and client details and to retain adequate records for legal and accounting purposes. Such information is held securely, including on secure servers in controlled facilities.
  4. No data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect clients' and other parties’ personal information, ACT cannot ensure or warrant the security of any information transmitted to it or from our online products or services, and users do so at their own risk. Once ACT receives a transmission, we make every effort to ensure the security of such transmission on our systems.

Access to and correction of personal information

  1. ACT is committed to and takes all reasonable steps in respect of maintaining accurate, timely, relevant, complete and appropriate information about our clients, other parties and web-site users.
  2. Any individual may request access to personal information about them held by ACT. Such a request for access to personal information is to be made to ACT”s Privacy Officer:

    9-11 Platinum Street

    Crestmead QLD 4132,


    Reception Ph No: +61 07 3803 3755


  3. Please note ACT does require that, as part of any request by an individual for access to personal information, the individual verify their identity so that ACT may be satisfied that the request for access is being made by the individual concerned.
  4. Please note that ACT is not required to give an individual access to personal information in circumstances where:
    • we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
    • giving access would have an unreasonable impact on the privacy of other individuals; or
    • the request for access is frivolous or vexatious; or
    • the information relates to existing or anticipated legal proceedings between ACT and the individual, and would not be accessible by the process of discovery in those proceedings; or
    • giving access would reveal the intentions of ACT in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
    • giving access would be unlawful; or
    • denying access is required or authorized by or under an Australian law or a court/ tribunal order; or
    • both of the following apply:
      • ACT has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to ACT’s functions or activities has been, is being or may be engaged in;
      • giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
    • giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
    • giving access would reveal evaluative information generated within ACT in connection with a commercially sensitive decision-making process.
  5. Inaccurate information will be corrected by ACT on receiving advice to this effect. To ensure confidentiality, details of an individual’s personal information will only be passed on to the individual if we are satisfied that the information relates to the individual. From time to time, and having regard to the purpose of the collection and use of personal information about individuals, we may contact individuals to seek confirmation that the personal information provided to us by the individual is accurate, up-to-date and complete.
  6. If we refuse to provide an individual with access to or correct the personal information held by us about the individual, then we will provide reasons for such refusal. Such reasons will set out the grounds for refusal, the mechanisms available to complain about the refusal and any other matters that are required by the Act.
  7. ACT will respond to any requests for access or correction within a reasonable time of receipt of the request, but by no later than 30 days of the request being received.


  1. If an individual has a complaint about our APP Privacy Policy or ACT’s collection, use or safe disposal or destruction of personal information about the individual, any complaint should be directed in the first instance to ACT’s Privacy Officer at the contact details set out at clause 23 of this policy.
  2. We will investigate any complaint within 30 calendar days and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about the complainant in accordance with the Act and the APPs. If a complainant is not satisfied with the outcome of this procedure then the complainant may contact the Office of the Australian Information Commissioner (“OAIC”). The web site of the OAIC is

Transfer of information overseas

  1. ACT will generally be unlikely to disclose personal information about individuals to overseas recipients. Personal information will only be disclosed by ACT to overseas recipients in accordance with Australian Privacy Principle 8, such as in circumstances where the individual consents to the disclosure of the information to an overseas recipient or if the disclosure is required by Australian law.


  1. When a user visits our website, our internet service provider may record:
    • the user’s internet address;
    • the user’s domain name;
    • the user’s internet service provider;
    • the date and time of the visit to the website;
    • length of session;
    • pages accessed;
    • website which referred the user to our website;
    • type and version of the browser the user is using;
    • the operating system which the user’s computer
    Individuals cannot be identified from this information and such information is only used for statistical and website development purposes to assist us in providing an effective service on our web sites.

Changes to APP Privacy Policy

  1. If ACT decides to or is required to change its APP Privacy Policy, we will notify of such amendments on our web site and post changes on this APP Privacy Policy page so that users are always aware of what information is collected by us, how it is used and the way in which information may be disclosed. As a result, please refer back to this APP Privacy Policy regularly to review any amendments.

Contacting us

  1. For further information regarding our APP Privacy Policy, please contact us at the following address:
  2. For more information on privacy legislation or the APPs please visit the website of the Office of the Australian Information Commissioner at


9-11 Platinum St
Crestmead QLD 4132
+61 07 3803 3755

Partnered with

Business Partnerships Platform
Australian Government Department Of Foreign Affairs And Trade
Laos Government
The University Of Sydney
4 Season

"AgCoTech's approach is unique - with a focus not only on reducing emissions, but also positively impacting the social and economic circumstances of Laotian farmers, and improving animal welfare. There must be real and meaningful action to preserve this planet, and our partnership with AgCoTech will allow us to contribute."

- Lance Pollard, Managing Partner, Bennett & Philp Lawyers

"Rural Aid is proud to offer our primary producers a range of tools to help them get out of a tight spot. Lick blocks are now a part of a Rural Aid toolkit that also contains financial assistance, hay deliveries, counselling sessions, water tanks and water deliveries. In addition to the traditional benefits associated with supplement feeding, these AgCoTech lick blocks have the added advantage of reducing methane emissions from grazing livestock."

- John Warlters, CEO, Rural Aid

"We have a received some blocks from the project and now our cattle look healthier and grow faster. Before the emission control blocks it was difficult to bring the cattle home at night, today they return home more easily because they know the emission control blocks are waiting for them."

- Mr. Lae, Farmer from Nongchong Village

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